RETURN & EXCHANGE POLICY
- All sales are final.
- You can exchange your purchase within 7 days accompanied by an original sales receipt and original packaging.
- Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
- Your exchange can be coordinated via email (customercare@sora-retail.com) or you can call us at +92 325-555-5311 between 09am to 5.30pm, Monday to Saturday.
- In case of a mark-down in price due to a sales promotions, customers are only eligible to make an exchange against the new, marked down price.
- Used/misused items will not be eligible for exchange.
- You can only make a claim of damage merchandise within in 3 days of purchase.
- Claims and exchanges may take up to 3 weeks to be processed.
- No exchange can be made during sales / promotion periods.
- Products on promotion are not eligible for exchange.